# /ticket create [details] : Open a ticket with or without a description (optional) of the case.
# /ticket create [details] : Open a ticket with or without a description of the request.
# In this section, you can modify the settings and messages that are related to "/ticket create".
# This is a player command which requires the permission "admin360.player.basic".
# This is a player command which requires the permission "admin360.player.basic".
# create-failed-no-staff : Creation aborted because there are no staff online.
# create-failed-no-staff : Creation aborted because there are no staff online.
# create-failed-in-queue : Creation aborted because you already have a ticket opened.
# create-failed-in-queue : Creation aborted because you already have a ticket opened.
# create-failed-in-progress : Creation aborted because a staff is attending your help-request.
# create-failed-in-progress : Creation aborted because a staff is attending your help-request.
# create-failed-require-feedback : Creation aborted because you still haven't submitted a feedback for your previous ticket.
# create-failed-require-feedback : Creation aborted because you still haven't submitted a feedback for your previous ticket.
# create-failed-anti-exploit : Creation aborted because you are a staff member. Staff is banned from ticket creation to prevent boosting.
# create-failed-anti-exploit : Creation aborted because you are a staff member. Staff is banned from ticket creation to prevent boosting.
#*boosting: self-ticketing exploit.
#*boosting: self-ticketing exploit.
# create-succeeded : Creation succeeded. Your ticket has been put in the next position of the queue.
# create-succeeded : Creation succeeded. Your ticket has been put in the next position of the queue.
# After a ticket is opened, your staff (with permission "admin360.staff.basic") will be notified.
# After a ticket is opened, your staff (with permission "admin360.staff.basic") will be notified.
# Command cooldown to avoid spammming issues.
# Command cooldown to avoid spamming issues.
# The unit of cooldown-timer is seconds.
# The unit of cooldown-timer is seconds.
use-cooldown: true
use-cooldown: true
cooldown-timer: 60
cooldown-timer: 60
cooldown-message: '&f[&6ADMIN360&f] &7Please wait for &6<SECONDSLEFT>s&7 before opening another ticket.'
cooldown-message: '&f[&6ADMIN360&f] &7Please wait for &6<SECONDSLEFT>s&7 before opening another ticket.'
# Check if any staff members are currently available.
# Check if any staff members are currently available.
# If this is set to true, players will not be allowed to open a new ticket if there are no staff in the server.
# If this is set to true, players will not be allowed to open a new ticket if there are no staff in the server.
# How do we determine between a player and a staff? Staff are those who have the permission "admin360.staff.basic".
# How do we determine between a player and a staff? Staff are those who have the permission "admin360.staff.basic".
staff-online-required: true
staff-online-required: true
create-failed-no-staff: '&f[&6ADMIN360&f] &c&nCreate Failed&7 There are no staff currently available.'
create-failed-no-staff: '&f[&6ADMIN360&f] &c&nCreate Failed&7 There are no staff currently available.'
create-failed-in-queue: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You already have a ticket opened. (&fTips: &6/ticket status&7)'
create-failed-in-queue: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You already have a ticket opened. (&fTips: &6/ticket status&7)'
create-failed-in-progress: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You have another ticket in progress.(&fTips: &6/ticket status&7)'
create-failed-in-progress: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You have another ticket in progress.(&fTips: &6/ticket status&7)'
create-failed-require-feedback: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You may have forgotten to give us a feedback. (&fTips: &a/ticket yes&7, &c/ticket no&7)'
create-failed-require-feedback: '&f[&6ADMIN360&f] &c&nCreate Failed&7 You may have forgotten to give us a feedback. (&fTips: &a/ticket yes&7, &c/ticket no&7)'
create-failed-anti-exploit: '&f[&6ADMIN360&f] &c&nCreate Failed&7 Members of the staff team are not allowed to open a ticket to avoid exploits.'
create-failed-anti-exploit: '&f[&6ADMIN360&f] &c&nCreate Failed&7 Members of the staff team are not allowed to open a ticket to avoid exploits.'
# This message supports multiple lines.
# This message supports multiple lines.
create-succeeded:
create-succeeded:
- '&f[&6ADMIN360&f] &7You have opened a ticket (&fPosition: &c<POSITION>&7). Use &6/ticket status &7to check your progress.'
- '&f[&6ADMIN360&f] &7You have opened a ticket (&fPosition: &c<POSITION>&7). Use &6/ticket status &7to check your progress.'
# Do you want to run a custom command right after a ticket is opened? Default example using title-manager.
# Do you want to run a custom command right after a ticket is opened? Default example using title-manager.
# Change this to true if you want to use this option.
# Change this to true if you want to use this option.
ticket-created-trigger-custom-command: false
ticket-created-trigger-custom-command: false
ticket-created-custom-command: 'tm msg <PLAYERNAME> &b\n&6Ticket Created &7(&fPosition: &6<POSITION>&7)'
ticket-created-custom-command: 'tm msg <PLAYERNAME> &b\n&6Ticket Created &7(&fPosition: &6<POSITION>&7)'
# Notify your staff when there is a ticket created.
# Notify your staff when there is a ticket created.
# This message supports multiple lines.
# This message supports multiple lines.
ticket-created-notify-staff:
ticket-created-notify-staff:
- ''
- ''
- '&f[&6ADMIN360&f] &6<PLAYERNAME> &copened a &a&lNEW &cticket.'
- '&f[&6ADMIN360&f] &6<PLAYERNAME> &copened a &a&lNEW &cticket.'
# In this section, you can modify the messages that are related to "/ticket cancel".
# This is a player command which requires the permission "admin360.player.basic".
# This is a player command which requires the permission "admin360.player.basic".
# cancel-failed-no-ticket : You didn't opened any request. There are no request for you to cancel.
# cancel-failed-no-ticket : You didn't opened any request. There are no request for you to cancel.
# cancel-failed-in-progress : You can't cancel your request because a staff is now attending it.
# cancel-failed-in-progress : You can't cancel your request because a staff is now attending it.
# cancel-failed-attending : You are a staff and you are processing a ticket. You cannot cancel any tickets.
# cancel-failed-attending : You are a staff and you are processing a ticket. You cannot cancel any tickets.
# cancel-failed-require-feedback : You cannot cancel your request because you still haven't submitted a feedback for your previous ticket.
# cancel-failed-require-feedback : You cannot cancel your request because you still haven't submitted a feedback for your previous ticket.
# cancel-succeeded : You have cancelled your submitted request successfully.
# cancel-succeeded : You have cancelled your submitted request successfully.
cancel-failed-no-ticket: '&f[&6ADMIN360&f] &c&nCancel Failed&7 Do you need help? (&fTips: &6/ticket create [details]&7)'
cancel-failed-no-ticket: '&f[&6ADMIN360&f] &c&nCancel Failed&7 Do you need help? (&fTips: &6/ticket create [details]&7)'
cancel-failed-in-progress: '&f[&6ADMIN360&f] &c&nCancel Failed&7 A staff is attending your help-request. (&fTips: &6/ticket status&7)'
cancel-failed-in-progress: '&f[&6ADMIN360&f] &c&nCancel Failed&7 A staff is attending your help-request. (&fTips: &6/ticket status&7)'
cancel-failed-attending: '&f[&6ADMIN360&f] &c&nCancel Failed&7 Members of the staff team do not need this function.'
cancel-failed-attending: '&f[&6ADMIN360&f] &c&nCancel Failed&7 Members of the staff team do not need this function.'
cancel-failed-require-feedback: '&f[&6ADMIN360&f] &c&nCancel Failed&7 You may have forgotten to give us a feedback. (&fTips: &a/ticket yes&7, &c/ticket no&7)'
cancel-failed-require-feedback: '&f[&6ADMIN360&f] &c&nCancel Failed&7 You may have forgotten to give us a feedback. (&fTips: &a/ticket yes&7, &c/ticket no&7)'
cancel-succeeded: '&f[&6ADMIN360&f] &7You have removed your ticket from the queue successfully.'
cancel-succeeded: '&f[&6ADMIN360&f] &7You have removed your ticket from the queue successfully.'