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Privacy Notice - Jan 2024

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Privacy Notice

Effective: July 31, 2023.

Effective: January 1, 2024.

Key Information

Coursera, Inc. is the data controller of the personal information we collect about you (i.e., the entity that determines the means and purposes of collecting, using, and disclosing the personal information), unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Coursera is the data processor.

We collect the personal information set out in the "What Information We Collect" section of this Privacy Notice below, including account registration details such as name and email, details of Content Offerings you undertake, survey information (where you provide it), identity verification data, and information about your use of our site and Services.

We use your personal information for the purposes set out in the "How We Use the Information" section of this Privacy Notice below, including providing our site and Services to you, ensuring the security and performance of our site, conducting research relating to Content Offerings, sharing information with our Content Providers and our suppliers, direct marketing, and performing statistical analysis of the use of our site and Services.

You have a number of rights that you can exercise in relation to our use of your personal information, as set out in the "Updating or Deleting Your Personally Identifiable Information" section of this Privacy Notice below.

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

What Information We Collect

How We Use the Information

External Links

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Updating or Deleting Your Personally Identifiable Information

Questions, Suggestions and Complaints

California Privacy Rights

International Privacy Practices

Changing Our Privacy Notice

No Information from Children Under 13

Live2Coursera Privacy Notice

Purpose and who we are

The purpose of this Privacy Notice is to describe how Coursera, Inc., our subsidiaries, and our international branches, ("Coursera," "us," "we," or "our") collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to coursera.org and rhyme.com (collectively referred to herein as the "Site"). Please read this Privacy Notice carefully to understand what we do. If you do not understand any aspects of our Privacy Notice, please feel free to contact us at privacy@coursera.org. Your use of our Site is also governed by our Terms of Use..Terms used but not defined in this Privacy Notice can be found in our Terms of Use. Coursera, Inc. is a Delaware corporation with a principal place of business at 381 E. Evelyn Ave., Mountain View, CA 94041. If you reside or are located in the European Economic Area ("EEA") Coursera is the data controller of all Personal Data (as defined below) collected via the Site and of certain Personal Data collected from third parties, as set out in this Privacy Notice unless you are part of a degree, certain MasterTrack programs, or certain other circumstances as communicated to you, in which case Coursera is the data processor.

What Information this Privacy Notice Covers

This Privacy Notice covers information we collect from you through our Site. Some of our Site’s functionality can be used without revealing any Personal Data, but for features or Services related to the Content Offerings, Personal Data is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect, "Personal Data" (i.e., information that can be used to identify you and which may also be referred to as “personally identifiable information” or “personal information”). Personal Data can include information such as your name, email address, IP address, and device identifier, among other things. You are responsible for ensuring the accuracy of the Personal Data you submit to Coursera. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

What You Agree to by Using Our Site

We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:

our use of your personal information is necessary to perform our obligations under any contract with you (for example, to comply with the Terms of Use of our Site which you accept by browsing our website and/or to comply with our contract to provide Services to you, your academic institution, your employer, or other organization that may be providing you with access to our Services); or

our use of your personal information is necessary for complying with our legal obligations; or

use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:

run, grow and develop our business;

operate our Site and provide our Services;

select appropriately skilled and qualified suppliers;

build relationships with partners and academic institutions;

carry out research and statistical analysis;

carry out marketing and business development; and

for internal administrative and auditing purposes.

consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.

Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.

If we rely on our (or another party’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other party’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by visiting your profile page and clicking the box to remove consent and we will stop doing so. If you withdraw your consent, this may impact the ability for us to provide some of our Services to you.

What Information We Collect

We gather the following types of information about users through the Site:

Information relating to your use of our Site. When users come to our Site, we may track, collect, and aggregate information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system, and browser software used by each user of the Site. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity. Location data may be used to route your traffic to the nearest regional server to reduce latency and improve your experience. We may also use cookies and web beacons when you visit our Site. For more information on our use of cookies and web beacons, please refer to our Cookies Policy.

Personal Data provided directly by you or via third parties. We collect Personal Data that you provide to us when you register for an account, update or change information for your account, purchase products or Services, complete a survey, sign-up for email updates, participate in our public forums, send us email messages, and/or participate in Content Offerings or other Services on our Site. We may use the Personal Data that you provide to respond to your questions, provide you the specific Content Offering and/or Services you select, send you updates about Content Offerings or other Coursera events, and send you email messages about Site maintenance or updates.

Account Registration. If you register for an account on our Site, you may be required to provide us with certain Personal Data such as your name and email address. You may also voluntarily provide us with additional Personal Data.

Updates. Coursera may offer you the ability to receive updates either via email or by posting on portions of the Site only accessible to registered users. In order to subscribe to these Services, you may be required to provide us with Personal Data such as your name and email address.

Forums. Coursera may offer public forums from time to time (the "Forums") where you can share comments and thoughts. In order to participate in the Forums, you may be required to register with us and/or provide us with Personal Data such as your name and email address. Please keep in mind that information you post or make available in Forums will be publicly available. You should not include any personal information or other information of a personal or sensitive nature, whether relating to you or another person, in a Forum post. Please also reference our Terms of Use and our Code of Conduct for additional information about proper use of our Forums.

Participation in Content Offerings. Coursera offers users the opportunity to participate in Content Offerings on or through the Site. If you desire to participate in a Content Offering, you will be asked to provide us with certain information necessary to conduct such a Content Offering. This information may include, among other things, your name and email address.

If you participate in a Content Offering, we may collect certain user-generated content, such as assignments you submit, peer-graded assignments, and peer grading feedback. We also collect course data, such as responses to in-video quizzes, standalone quizzes, exams, and surveys. You should not include any Personal Data or other information of a personal or sensitive nature, whether relating to you or another person, on assignments, exams, or surveys, except for information required to participate in or submit such assignments, exams, or surveys.

Identity Verification. Coursera may offer you the ability to verify your identity for select Services. In order to enroll for these Services, you may be required to provide us or our third-party identity verification vendor with Personal Data such as your name, address, date of birth, a headshot taken using a webcam, and a photo identification document. Additionally, if you apply for financial aid in connection with these Services, you may be required to provide information regarding your income.

Communications with Coursera. We may receive Personal Data when you send us an email message or otherwise contact us.

Third Party Sites. We may receive Personal Data when you access or log-in to a third party site, e.g., Facebook, from our Sites. This may include the text and/or images of your Personal Data available from the third party site.

Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.

Partner sites. Partner sites providing Content Offering-related tools and services to Coursera users may collect nonfinancial individual-level user data regarding the individual’s use of that partner site while the partner sites provide those services to Coursera. The partner sites may share that data with Coursera for the purpose of improving our Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner site and pages viewed.

Third Party Payment Processing. Coursera provides you with the ability to pay for Content Offerings and other Services using a credit card or other methods through a third party payment processing service provider. Please note that our service provider – not Coursera – collects and processes your financial information.

How We Use the Information

Information relating to your use of our Site. We use information relating to your use of the Site to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of our Site. We may also use this information to ensure the security of our Services and the Site.

Coursera collects and uses Personal Data for the purposes described in this section. Where Coursera may disclose Personal Data to third parties in the context of these purposes, such sharing is explained.

Personally Identifiable Information provided directly by you or via third parties. Except as set forth in this Privacy Notice or as specifically agreed to by you, Coursera will not disclose any of your Personal Data. In addition to the other uses set forth in this Privacy Notice, we may disclose and otherwise use Personal Data as described below.

Providing the Site and our Services. We use Personal Data which you provide to us in order to allow you to access and use the Site and in order to provide any information, products, or Services that you request from us.

Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.

Updates. We use Personal Data collected when you sign-up for our various email or update services to send you the messages in connection with the Site or Content Offerings. We may also archive this information and/or use it for future communications with you, where we are legally entitled to do so.

Analyzing and improving the Site and Services. We use Personal Data relating to your use of the Site and Services to analyze how learners interact with the Site, its features and content and our Services. This analysis may involve using techniques such as machine learning, or AI tools. We use this information to better understand demand for Coursera’s and Partners’ offerings, inform Coursera Site and product developments, and build higher quality, more useful Services.

Forums. You should not post any personally identifiable information or other information of a personal or sensitive nature, whether relating to you or another person, within a Forum post. If you choose to post personally identifiable information, such personally identifiable information may be collected during your use of the Forums. We may publish this information via extensions of our platform that use third-party services, like mobile applications. We reserve the right to reuse Forum posts that contain personally identifiable information in future versions of the Content Offerings, and to enhance future Content Offerings. We may archive this information and/or use it for future communications with you and/or your designee(s), and/or provide it to the Content Provider, business partners, or the instructor(s) associated with the courses you have taken. We may also use or publish posts submitted on the Forums without using personally identifiable information.

Participation in Content Offerings. We use the Personal Data that we collect from you when you participate in a Content Offering through the Site for processing purposes, including but not limited to tracking attendance, progress, and completion of the Content Offerings. We may also share your Personal Data and your performance in a given Content Offering with the instructor or instructors who taught it, with teaching assistants or other individuals designated by the instructor or instructors to assist with the creation, modification, or operation of the Content Offering, and with the Content Provider(s) with which they are affiliated. We may also use the information generated when taking a Content Offering or using the Services for predictive analysis of your performance in the Content Offerings. Also, we may archive this information and/or use it for future communications with you, where we are legally entitled to do so.

Use of Interactive/Personalized Site Features. We use Personal Data to facilitate and personalize your interaction with Site features such as chatbots, automated translation and grading functionality, tailored recommendations, and learner engagement features. These may utilize machine learning and/or AI tools. Where required or otherwise appropriate, you will be provided with additional information, in advance, about processing of your Personal Data via these features, including the existence of any automated decision-making where relevant (along with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing).

Identity Verification. For Services that require identity verification, we may use the Personal Data that we collect for verifying your identity, and for authenticating that submissions made on the Site were made by you. This service may be provided through a third-party identity verification vendor. Your photo identification document will be deleted after successful verification of your profile information.

Communications with or from Coursera. When you send us an email message or otherwise contact us, we may use the information provided by you to respond to your communication and/or as described in this Privacy Notice. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimizing and better tailoring our communications to you.

Communications with or from Coursera. When you send us an email message, use in-platform messaging/chat features (which may utilize technology provided by third party service providers contracted by Coursera) or otherwise contact us, we may record and use the information provided by you to respond to your communication and/or for other purposes described in this Privacy Notice or in other privacy information provided to you during your interaction with our communication systems. We may also archive this information and/or use it for future communications with you where we are legally entitled to do so. Where we send you emails, we may track the way that you interact with these emails (such as when you open an email or click on a link inside an email). We use this information for the purposes of optimizing and better tailoring our communications to you.

Communications with Coursera Business Partners. We may share your Personal Data with Content Providers and other business partners of Coursera so that Content Providers and other business partners may share information about their products and services that may be of interest to you where they are legally entitled to do so.

Research. We may share general course data (including quiz or assignment submissions, grades, and forum discussions), information about your activity on our Site, and demographic data from surveys operated by us with our Content Providers and other business partners so that our Content Providers and other business partners may use the data for research related to online education.

Disclosure to Coursera Operations and Maintenance Contractors. We use various service providers, vendors, and contractors (collectively, "Contractors") to assist us in providing our Services to you. Our Contractors may have limited access to your Personal Data in the course of providing their products or services to us, so that we in turn can provide our Services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.

Marketing and Advertising. We use Personal Data to send marketing and serve advertising, to inform our marketing and advertising strategies and content, to understand more about our audiences and to personalize our marketing and advertising, so that they are more relevant to particular audiences. We may share Personal Data with the providers of third party tools and services for some of these activities, in particular for online advertising purposes (including targeted advertising and custom audience activities) - further information is available in our Cookies Policy.

Government Authorities; Legal Rights and Actions. Coursera may share your Personal Data with various government authorities in response to subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us. We also may share your Personal Data when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Coursera, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.

Disclosure to Coursera Contractors. We use various third party service providers, vendors, and contractors (collectively, "Contractors") to support Coursera’s activities, including the purposes listed in this section of the Privacy Notice.. Our Contractors will have access to Personal Data to the extent necessary for provision of their services to Coursera. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings, or related to Coursera’s other business activities.. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.

Government Authorities: Coursera may share your Personal Data with various government authorities (such as regulatory bodies, law enforcement activities, and national security organizations) in response to lawful subpoenas, court orders, or other legal processes; to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

Legal Rights and Actions: Coursera may share your Personal Data with government authorities, external advisors and other relevant or affected third parties when we believe it is appropriate: to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Coursera, the Site, our users, customers, or others; and in connection with our Terms of Use and other agreements.

Disclosure to Acquirers. Coursera may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganization of all or substantially all of the equity, business, or assets of Coursera to which your Personal Data relates.

e-Readers. If we receive any Personal Data related to the extent to which you use designated e-Readers or other devices to access Coursera materials, we may archive it, and use it for research, business, or other purposes.

External Links

For your convenience we may provide links to sites operated by organizations other than Coursera ("Third Party Sites") that we believe may be of interest to you. We do not disclose your Personal Data to these Third Party Sites unless we have a lawful basis on which to do so. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to click on a link to one of these Third Party Sites, you should review the privacy policy posted on the other site to understand how that Third Party Site collects and uses your Personal Data.

Retention of Personally Identifiable Information

We keep your Personal Data for no longer than necessary for the purposes for which the Personal Data is collected and processed. The length of time we retain Personal Data for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.

Confidentiality & Security of Personally Identifiable Information

We will use industry standard physical, technical, and administrative security measures to keep your Personal Data confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Notice, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the security of Personal Data, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mail communications are typically not encrypted and should not be considered secure.

Updating or Deleting Your Personal Data

Your Rights

You have certain rights in relation to your Personal Data. You can access your Personal Data and confirm that it remains correct and up-to-date, choose whether or not you wish to receive material from us or some of our partners, and request that we delete or provide you with a copy of your personal data by logging into the Site, selecting ‘Settings’ from the dropdown in the top right, and scrolling down to find the appropriate option. The ability to delete an account may be disabled for some users, particularly those who are enrolled in for-credit offerings such as degrees, MasterTrack certificate programs, and other similar offerings.

If you would like further information in relation to your rights or would like to exercise any of them, you may also contact us via privacy@coursera.org. If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, you have the right to request that we:

provide access to any Personal Data we hold about you;

prevent the processing of your Personal Data for direct-marketing purposes;

update any Personal Data which is out of date or incorrect;

delete any Personal Data which we are holding about you;

restrict the way that we process your Personal Data;

provide your Personal Data to a third party provider of services; or

provide you with a copy of any Personal Data which we hold about you.

We try to answer every request promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that when deleting your Personal Data there may be residual information that will remain within our databases, access logs, and other records, which may or may not contain your Personal Data. Please also note that certain Personal Data may be exempt from such requests in certain circumstances, which may include if we need to retain your Personal Data to comply with a legal obligation. When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.

Further information for residents of U.S. States which have passed relevant U.S. State Privacy Laws is available in our U.S. State Privacy Laws Notice.

Questions, Suggestions, and Complaints

If you have any privacy-related questions, suggestions, unresolved problems, or complaints, you may contact us via privacy@coursera.org. If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, our Data Protection Officer and Privacy Team may assist with all queries regarding our handling of Personal Data at security@coursera.org. If you reside or are located in the EEA, United Kingdom, Switzerland, or other region that offers similar protections, you may also make a complaint to our supervisory body for data protection matters (namely the UK Information Commissioner's Office or Dutch Autoriteit Persoonsgegevens) or seek a remedy through local courts if you believe that your rights have been breached.

Coursera BV serves as the EU Representative for Coursera, Inc. To contact Coursera BV, please use the following contact info:

Post: Coursera Europe B.V.

Attn: Privacy Request

Schiphol Boulevard 195, 1118BG Schiphol

Email: eu-representative@coursera.org

Coursera UK Limited serves as the EU Representative for Coursera, Inc. To contact Coursera UK Limited, please use the following contact info:

Post: Coursera UK Limited

Attn: Privacy Request

City

已保存差異

原始文本

Open file

Privacy Notice

Effective: July 31, 2023.

Key Information

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

What Information We Collect

How We Use the Information

External Links

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Updating or Deleting Your Personally Identifiable Information

Questions, Suggestions and Complaints

California Privacy Rights

International Privacy Practices

Changing Our Privacy Notice

No Information from Children Under 13

Live2Coursera Privacy Notice

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:

our use of your personal information is necessary for complying with our legal obligations; or

use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:

run, grow and develop our business;

operate our Site and provide our Services;

select appropriately skilled and qualified suppliers;

build relationships with partners and academic institutions;

carry out research and statistical analysis;

carry out marketing and business development; and

for internal administrative and auditing purposes.

consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.

Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).

What Information We Collect

We gather the following types of information about users through the Site:

Communications with Coursera. We may receive Personal Data when you send us an email message or otherwise contact us.

Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.

How We Use the Information

Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.

External Links

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Updating or Deleting Your Personal Data

provide access to any Personal Data we hold about you;

prevent the processing of your Personal Data for direct-marketing purposes;

update any Personal Data which is out of date or incorrect;

delete any Personal Data which we are holding about you;

restrict the way that we process your Personal Data;

provide your Personal Data to a third party provider of services; or

provide you with a copy of any Personal Data which we hold about you.

Further information for residents of U.S. States which have passed relevant U.S. State Privacy Laws is available in our U.S. State Privacy Laws Notice.

Questions, Suggestions, and Complaints

Coursera BV serves as the EU Representative for Coursera, Inc. To contact Coursera BV, please use the following contact info:

Post: Coursera Europe B.V.

Attn: Privacy Request

Schiphol Boulevard 195, 1118BG Schiphol

Email: eu-representative@coursera.org

Coursera UK Limited serves as the EU Representative for Coursera, Inc. To contact Coursera UK Limited, please use the following contact info:

Post: Coursera UK Limited

Attn: Privacy Request

City Bridge House, 57 Southwark Street, London SE1 1RU

Phone: +44 20 3457 0256

Email: eu-representative@coursera.org

U.S. State Privacy Rights

Shine the Light

Shine the Light Under California’s "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2018 will receive information regarding 2017 sharing activities).

To obtain this information, please send an email message to privacy@coursera.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

U.S. State Privacy Laws

Under privacy laws of certain U.S. States (“U.S. State Privacy Laws”), residents of relevant U.S. States have the right to know what personal information about them is collected and how this personal information is used and disclosed. Residents of relevant U.S. States can also exercise certain rights in respect of their data (such as access, deletion, and opting in/out of certain disclosures and uses). For more information about how we process personal information relating to residents of relevant U.S. States and the legal rights that such residents have, please review our U.S. State Privacy Laws Notice here.

International Privacy Practices

Our Sites are primarily operated and managed on servers located and operated within the United States. In order to provide our products and Services to you, you may be sending your Personal Data outside of the country where you reside or are located, including to the United States. Accordingly, if you reside or are located outside of the United States, your Personal Data may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your Personal Data. We are committed to protecting the privacy and confidentiality of Personal Data when it is transferred. If you reside or are located within the EEA, United Kingdom, Switzerland, or other region that offers similar protections, and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EEA or other regions to the extent feasible under applicable law. We participate in and commit to adhering to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks when transferring data from the EEA or Switzerland to the United States. Please see our Privacy Shield Notice below for further information.

Changing Our Privacy Notice

Please note that we review our privacy practices from time to time, and that these practices are subject to change. Any change, update, or modification will be effective immediately upon posting on our Site. We will notify you of any material change to this Privacy Notice by posting a notice on our Site’s homepage for a reasonable period of time following such update or by sending an email to the email address associated with your user account, and by changing the effective date (located at the top and bottom of this page). Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Notice.

No Information from Children Under 13

Coursera strongly believes in protecting the privacy of children. Any use or access by anyone under the age of 13 is prohibited, and certain regions and Content Offerings may have additional requirements and/or restrictions. In line with this belief, we do not knowingly collect or maintain Personal Data on our Site from persons under 13 years of age, and no part of our Site is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access this Site at any time or in any manner. We will take appropriate steps to delete any Personal Data of persons less than 13 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personal Data.

Live2Coursera Privacy Notice

This section explains how Coursera collects and uses the Personal Data of those who use our Live2Coursera Services, and supplements but does not replace our Privacy Notice, which governs how we handle the Personal Data of all Coursera users. The Terms of Use for Live2Coursera can be found here. Any defined terms used in this section and not otherwise defined in the Privacy Notice are found in the Live2Coursera Terms of Use.

Live2Coursera enables instructors to record, share, and upload lectures, including those recorded using Third Party Offerings, to Coursera for their students to view on the students’ mobile devices or computers. In addition to the activities outlined elsewhere in our Privacy Notice, Live2Coursera users are directed to review the following:

Coursera will collect the audio and video content instructors choose to upload through Third Party Offerings, as well as the instructor’s name, email address, and thumbnail image. Instructors may also provide us with the contact information of their students to allow Coursera to share the link to that content with those students. Instructors should ensure that the proper consents and permissions are obtained from these students before sharing their contact information. Please note that the audio and video content instructors provide to Coursera may include the voices of students participating in the live lecture, and that we may make all such content publicly available to all users of our platform.

Coursera will use your information to provide and operate our Live2Coursera services and will make certain information available to other Live2Coursera participants: For example, we will allow students to view the content uploaded by their instructors and will allow instructors to know which students have viewed their lectures.

Coursera may also share certain information about your use of Live2Coursera Services back with any associated Third Party Offering. Please note that when you interact with any Third Party Offering, such Third Party Offering may independently collect information about you and solicit information from you. We have no control over, do not review, and are not responsible for a Third Party Offering's privacy practices. We recommend that you review any and all Third Party Offering’s privacy notice for more information.

If you have any questions about how we handle your information, please contact us at privacy@coursera.org.

Privacy Shield Notice

Effective as of January 1, 2022.

Introduction.

Coursera, Inc. (referred to as "we," "us," or "our"), believes in protecting your privacy.

We participate in and commit to adhering to the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks which includes the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the "Principles") for all transfers of personal data from the EEA, Switzerland, or the United Kingdom to the U.S. To learn more about Privacy Shield, please visit the U.S. Department of Commerce Privacy Shield website: https://www.privacyshield.gov/. For more information regarding our Privacy Shield certification, please click here. When we use the term "Personal Information" in this Privacy Shield Notice, we are referring to any information that (i) is recorded in any form; (ii) is about an identified or identifiable individual; and (iii) is received by us from the EEA, Switzerland, or the United Kingdom.

When we use the term "Sensitive Personal Information" in this Privacy Shield Notice, we are referring to a particular subset of an individual’s Personal Information that provides details of his or her race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or trade union membership or that concerns his or her health.

The purpose of this Privacy Shield Notice is to outline our general practices for implementing the Principles with respect to the Personal Information we collect. If you would like to obtain additional information regarding our privacy practices in connection with information collected on this website in general, please refer to our online Privacy Notice.

Principles.

Notice. We will provide you with timely and appropriate notice in our Terms of Use and Privacy Notice, describing what Personal Information we are collecting, how we will use that information, and the types of third parties with whom we may share such information (and the reasons we do so). Please review these documents carefully. Where we process personal data on behalf of our business partners, we will work with them to help them provide appropriate notice to you.

Choice. We will offer you the opportunity to opt-out of your Personal Information (or to provide explicit consent for Sensitive Personal Information) being: (i) disclosed to a third party (other than a service provider as set forth below); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Information for direct marketing purposes. To exercise this right, please check your settings options. If you have further questions related to the above, you can also contact us at privacyshield@coursera.org.

Where we process personal data on behalf of our business partners, we will work with them to ensure you are offered appropriate choices (and means to exercise those choices) for limiting use or disclosure of your personal data (where appropriate).

Notwithstanding the foregoing, you agree that we may disclose Personal Information under the following circumstances without offering you an opportunity to opt out of such disclosure: (i) to our Content Providers and other service providers that we have retained to perform requested Services on our behalf; (ii) if we are required to do so by law or legal process; (iii) pursuant to valid requests by law enforcement or other government authorities (which we are legally required to respond to); and (iv) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. In addition, we reserve the right to transfer Personal Information in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the Personal Information in a manner consistent with this Privacy Shield Notice.

Onward Transfers (Transfer to Third Parties). We will only transfer Personal Information to third parties where the third party: (i) has provided satisfactory assurances to us that it will protect the Personal Information in accordance with this Privacy Shield Notice and the Principles; (ii) is located in the EU or a country considered "adequate" for privacy by the EU Commission, and therefore is required to comply with the EU data protection laws or substantially equivalent privacy laws; or (iii) has certified to Privacy Shield, and is independently responsible for complying with the Principles.

Where we have knowledge that a third party to whom we have provided Personal Information is processing that Personal Information in a manner contrary to this Privacy Shield Notice or the Principles, we will take reasonable steps to prevent or terminate processing by the third party until such time the third party can process Personal Information in compliance with this Privacy Shield Notice and the Principles. Under certain circumstances, we may be potentially liable if these requirements are not met.

Data Security. We will take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We have implemented appropriate physical, electronic and managerial procedures to help safeguard and secure Personal Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Data Integrity and Purpose Limitation. We will process Personal Information in a manner that is compatible with and relevant to the purpose for which it was collected or authorized by you. To the extent necessary for those purposes, we will take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.

Access. Upon request, we will provide you with reasonable access to the Personal Information about you that we hold. We will also take reasonable steps to correct, update, amend, or delete any information that is demonstrated to be inaccurate, except where the burden or expense of doing so would be disproportionate to the risks to your privacy in the case in question or where the rights of third parties would be violated. Where we process personal data on behalf of our business partners, we will work with them in complying with such requests in accordance with applicable law.

Recourse; Enforcement. We will regularly review our compliance with the statements set forth in this Privacy Shield Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If your inquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company’s dispute resolution services, including complaint submission, please visit: http://go.adr.org/privacyshield.html. There may also be circumstances when disputes can be resolved through the Privacy Shield binding arbitration process. Please see the Privacy Shield website for further information. For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner’s authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner’s Office will serve this role.

Jurisdiction. As part of our participation in Privacy Shield, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.

Modifications.

We may amend this Privacy Shield Notice from time-to-time in accordance with the requirements of the EU-U.S. or Swiss-U.S. Privacy Shield Framework. The most recent version of the Privacy Shield Notice will always be posted to this website. Anytime that we do make such changes, we will also update the effective date listed at the top of the Privacy Shield Notice. Please be sure to review the most recent version of the Privacy Shield Notice each time that you visit this website so that you are aware of how we collect, use, and retain personal information.

Please contact us with any questions or comments about this Privacy Shield Notice, transfer of your personal information from the EEA, Switzerland, or the United Kingdom to the U.S., our privacy practices, or your consent choices by email at privacyshield@coursera.org.

Revisions

Below is a list of all the revisions made to our Privacy Notice, with links to view the difference between each revision.

2023-07-31: Updated to reflect new U.S. State Privacy Laws and direct individuals to Coursera’s U.S. State Privacy Laws notice.

2021-12-18: Updated to improve clarity regarding the information we collect.

2020-12-18: Updated for increased clarity of definitions and learner processes, added new EU representative, removed Standard Contractual Clauses

2020-08-28: Added Standard Contractual Clauses

2019-12-20: Updated to incorporate CCPA and increase transparency of data handling practices.

2019-03-19: Updated to include EU Representative contact info

2018-12-11: Updated contact ICDR link

2018-07-11: Updated for clarification on grounds for data processing.

2018-05-16: Added table of contents and summary. Clarified sections on data processing bases and communications

2018-03-16: Updated for GDPR and removed outdated Swiss Safe Harbor Policy

2017-06-28: Updated Privacy Shield Policy

2016-09-29: New Privacy Shield Policy/Revised Safe Harbor Policy

2015-11-04: Update privacy policy to show updated email address for privacy related questions.

2014-01-02: Initial revision

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Privacy Notice

Effective: January 1, 2024.

Key Information

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

What Information We Collect

How We Use the Information

External Links

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Updating or Deleting Your Personally Identifiable Information

Questions, Suggestions and Complaints

California Privacy Rights

International Privacy Practices

Changing Our Privacy Notice

No Information from Children Under 13

Live2Coursera Privacy Notice

Purpose and who we are

What Information this Privacy Notice Covers

What You Agree to by Using Our Site

We consider that the legal bases for using your personal information as set out in this Privacy Notice are as follows:

our use of your personal information is necessary for complying with our legal obligations; or

use of your personal information is necessary for our legitimate interests or the legitimate interests of others. Our legitimate interests are to:

run, grow and develop our business;

operate our Site and provide our Services;

select appropriately skilled and qualified suppliers;

build relationships with partners and academic institutions;

carry out research and statistical analysis;

carry out marketing and business development; and

for internal administrative and auditing purposes.

consent, to send you certain communications or where you submit certain information to us, or where required to rely upon consent by local law.

Which legal basis applies to a specific activity will depend on the type of personal information used and the context in which it is being used.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time as described below).

What Information We Collect

We gather the following types of information about users through the Site:

Communications with Coursera. We may receive Personal Data when you send us an email message or otherwise contact us.

Surveys. We may receive Personal Data when you provide information in response to a survey operated by us or a Content Provider.

How We Use the Information

Technical support and security. We may use Personal Data to provide technical support to you, where required, and to ensure the security of our Services and the Site.

Disclosure to Coursera Contractors. We use various third party service providers, vendors, and contractors (collectively, "Contractors") to support Coursera’s activities, including the purposes listed in this section of the Privacy Notice.. Our Contractors will have access to Personal Data to the extent necessary for provision of their services to Coursera.  These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Content Offerings, or related to Coursera’s other business activities.. Access to your Personal Data by these Contractors is limited to the information reasonably necessary for the Contractor to perform its limited function for us.

External Links

Retention of Personally Identifiable Information

Confidentiality & Security of Personally Identifiable Information

Your Rights

provide access to any Personal Data we hold about you;

prevent the processing of your Personal Data for direct-marketing purposes;

update any Personal Data which is out of date or incorrect;

delete any Personal Data which we are holding about you;

restrict the way that we process your Personal Data;

provide your Personal Data to a third party provider of services; or

provide you with a copy of any Personal Data which we hold about you.

Further information for residents of U.S. States which have passed relevant U.S. State Privacy Laws is available in our U.S. State Privacy Laws Notice.

Questions, Suggestions, and Complaints

Coursera BV serves as the EU Representative for Coursera, Inc. To contact Coursera BV, please use the following contact info:

Post: Coursera Europe B.V.

Attn: Privacy Request

Schiphol Boulevard 195, 1118BG Schiphol

Email: eu-representative@coursera.org



Coursera UK Limited serves as the UK Representative for Coursera, Inc. To contact Coursera UK Limited, please use the following contact info:

Post: Coursera UK Limited

Attn: Privacy Request

City Bridge House, 57 Southwark Street, London SE1 1RU

Phone: +44 20 3457 0256

Email: eu-representative@coursera.org

U.S. State Privacy Rights

Shine the Light

U.S. State Privacy Laws

International Privacy Practices

Our Site is primarily operated and managed on servers located and operated within the United States. In order to provide our products and Services to you, you may be sending your Personal Data outside of the country where you reside or are located, including to the United States. Accordingly, your Personal Data may be transferred outside of the country in which you reside or are located, including to countries that may not provide the same level of protection for your Personal Data. We are committed to protecting Personal Data when it is transferred. If you reside or are located within the EEA, United Kingdom, Switzerland (or other region that offers similar protections) and such data transfers occur, we take appropriate steps to ensure an equivalent level of protection for your Personal Data. We participate in and commit to adhering to the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework when transferring data from the EEA, UK or Switzerland to the United States. Please see our Data Privacy Framework Notice below for further information.

Changing Our Privacy Notice

No Information from Children Under 13

Live2Coursera Privacy Notice

If you have any questions about how we handle your information, please contact us at privacy@coursera.org.

Data Privacy Framework (DPF)  Notice

Effective as of January 1, 2024.

Introduction

Coursera, Inc. (referred to as "we," "us," or "our"), believes in protecting your privacy. This DPF Notice contains supplementary information relating to Personal Data transferred on the basis of the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, or the Swiss-U.S. Data Privacy Framework. This DPF Notice should be read in conjunction with Coursera’s Privacy Notice, which provides details of the Personal Data processed, purposes for which Personal Data is collected, processed and disclosed, types of third parties to which Personal Data is disclosed, and rights of individuals. To the extent of any conflict between this DPF Notice and Coursera’s Privacy Notice, this DPF Notice prevails.

We participate in and commit to adhering to the EU-U.S. Data Privacy Framework, the UK extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (together the “DPF”)  which includes the DPF Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability (the "Principles") for transfers of Personal Data from the EEA, UK and Switzerland, respectively, to the U.S. To learn more about the DPF, please visit the DPF website: https://www.dataprivacyframework.gov. For more information regarding our DPF certification, please click here or search for ‘Coursera’ in the DPF list of participants.

Your Choices

We will offer you the opportunity to opt-out of your Personal Data (or to provide explicit consent for Sensitive Personal Data) being: (i) disclosed to a third party (other than an agent performing tasks on behalf of and under the instructions of Coursera) ); or (ii) used for a purpose materially different from the purpose for which it was originally collected (as set out in our Privacy Notice), or subsequently authorized by you, when the circumstances arise. You also have the ability to opt out at any time from the use of your Personal Data for direct marketing and certain uses of tracking technologies purposes. To exercise this right, please check your account and cookie settings. If you have further questions related to the above, you can also contact us at privacy@coursera.org.

Recourse, Enforcement and Liability

We will regularly review our compliance with the statements set forth in this DPF Notice, and we will provide an independent way to resolve complaints about our privacy practices. We encourage interested persons to first contact us (contact information provided below) and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Data in accordance with the Principles. If your enquiry is not satisfactorily addressed by us, we have registered with the International Centre for Dispute Resolution ("ICDR"), a division of the American Arbitration Association, to provide independent third party dispute resolution (free of charge) to you. To contact ICDR and/or learn more about the company’s dispute resolution services, including complaint submission, please visit: https://go.adr.org/dpf_irm.html. There may also be circumstances when disputes can be resolved through the DPF binding arbitration process. Please see the DPF website for further information. For residents of Switzerland, the Swiss Federal Data Protection and Information Commissioner’s authority will replace that of the EU bodies. For residents of the United Kingdom, the Information Commissioner’s Office will serve this role.

In the context of an onward transfer, Coursera has responsibility for the processing of Personal Data it receives under the DPF and subsequently transfers to a third party acting as an agent on its behalf.  Coursera shall remain liable under the Principles if its agent processes such Personal Data in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.

Jurisdiction

As part of our participation in DPF, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and other authorized statutory bodies.

Modifications.

We may amend this DPF Notice from time-to-time in accordance with the requirements of the DPF or a successor data transfer framework. The most recent version of the DPF Notice will always be posted to this website. Anytime that we do make such changes, we will also update the effective date listed at the top of the DPF Notice. Please be sure to review the most recent version of the DPF Notice each time that you visit this website so that you are aware of how we collect, use, and retain Personal Data.

Please contact us with any questions or comments about this DPF Notice, transfer of your Personal Data from the EEA, UK or Switzerland to the U.S., our privacy practices, or your consent choices by email at privacy@coursera.org

Revisions

Below is a list of all the revisions made to our Privacy Notice, with links to view the difference between each revision.

2024-01-01: Updated to address transfers under the Data Privacy Framework, update Coursera’s contact information, and update information about Coursera’s uses of personal data.

2023-07-31: Updated to reflect new U.S. State Privacy Laws and direct individuals to Coursera’s U.S. State Privacy Laws notice.

2021-12-18: Updated to improve clarity regarding the information we collect.

2020-12-18: Updated for increased clarity of definitions and learner processes, added new EU representative, removed Standard Contractual Clauses

2020-08-28: Added Standard Contractual Clauses

2019-12-20: Updated to incorporate CCPA and increase transparency of data handling practices.

2019-03-19: Updated to include EU Representative contact info

2018-12-11: Updated contact ICDR link

2018-07-11: Updated for clarification on grounds for data processing.

2018-05-16: Added table of contents and summary. Clarified sections on data processing bases and communications

2018-03-16: Updated for GDPR and removed outdated Swiss Safe Harbor Policy

2017-06-28: Updated Privacy Shield Policy

2016-09-29: New Privacy Shield Policy/Revised Safe Harbor Policy

2015-11-04: Update privacy policy to show updated email address for privacy related questions.

2014-01-02: Initial revision